Hosted CRM

Alliance Systems offer a hosted version of Microsoft Dynamics CRM running in a state of the art data centre. Because the software is hosted online, there’s no upfront investment in software or additional technology. Nor is there any messing around with upgrades, backups, or secure data storage. We take care of all that, overnight, while you are sound asleep. You simply log on and use the latest, up-to-date version of CRM in real time. And if you need help, we’re right here.

More about hosted CRM and Contact Management

  • An online customer relationship management system for every business
  • Affordable and easy to use, packed with clever features
  • The same benefits big businesses pay for, but at a fraction of the cost
  • A system that can be scaled, customised, updated, tweaked … just for you.

Our hosted CRM service is based on an enhanced version of the Microsoft Dynamics CRM product. Our aim is to provide the power of a mainstream product that’s here to stay and the ease of use to let you run your business the way you want to.

If you’ve used Microsoft products you’ll feel at home straight away and if you’re new to Microsoft you’ll soon pick it up as it’s very intuitive.

Sales, service and marketing staff can access comprehensive customer or case histories, view product information and sales campaign details, track customer-related tasks and appointments, and manage contacts and campaigns. The result is a shorter cycle, higher close rates, and improved customer retention.

Simple but powerful workflow steps will provide an easy framework to manage sequential tasks and keep on top of progress. Customers tell us they are better able to introduce improvements, they see things more clearly, new staff learn more quickly

Why use a hosted service from Alliance Systems?

Alliance Systems focuses on providing a service that enables you to produce results.

Big business solutions at a fraction of the price

This is the kind of technology that was previously only available to big corporates and massive sales call centres. Small businesses can’t afford the vast investment required to build a system from the ground up. Now, thanks to the emergence of online software (or software-as-a-service), it’s available to everyone at low prices.

Alliance Systems CRM is a subscription based product – so in terms of pricing, you just pay for it month by month, on a per user basis.

Ready to go, easy to use and no headaches!

Literally any small business will benefit from using CRM. Whether you are a one-man-band or part of a team, this is the perfect solution for any small business wanting to get better results. You can literally be up and running in minutes, and benefitting from better results this week!

Because the software is hosted online, there’s no upfront investment in software or additional technology. Nor is there any messing around with upgrades, backups, or secure data storage. We take care of all that, overnight, while you are sound asleep. You simply log on and use the latest, up-to-date version in real time. And if you need help, we’re right here.

No training required, powered by Microsoft and fully scalable

This is very clever software that’s deceptively simple to use. In fact, if you’re comfortable with Microsoft packages you are unlikely to need any training.

Your business will never outgrow the capability of this software, and with a single user license costing less than a cup of coffee a day you can afford to start using it from day one.

We know from experience that every business is unique. And while our system has been optimised to work well for all small businesses, you may just want some extra bells and whistles. The great news is, almost anything is possible. We just need to understand exactly what you want. And then we can build it for you.

Here’s a sampling of what we can do for you. But it’s just the tip of the iceberg …

Data import

If you’ve got a lot of data in a lot of places, and it’s time to tidy it up and get it into one system, then we can help. We can help you collect all of your existing data, merge it all together the right way, and then bring it into the CRM system so that you can release its power.

Process mapping

Want to streamline your sales processes? Need to make sure everyone on the team handles things consistently? Know that you could improve efficiency, reduce repetition and get better results? Would you like to automate those tedious, time-consuming, annoying tasks (which cost you money)?

We know from experience that workflow mapping can have a huge impact on your business. That’s where you describe your ideal process (which can be sales, customer service, or anything else), we build it, and then you get to use it within the CRM system.

For example, workflow mapping might help you to:

  • Ensure you never miss another open sales opportunity
  • Send out reminders, follow-ups and other communications with “one click”
  • Avoid two people spending time doing the same thing (without knowing it)
  • Make your sales and marketing people much more efficient
  • Streamline scheduling, note-taking, internal communications Get automated reports, updates and summaries

And much more …

Customised CRM development

Sometimes a little bit of clever customisation can bring you phenomenal results. In the same way that workflow mapping might transform a key aspect of your business, customised development could help you achieve great things. We have very talented developers standing by to work on your specific requirements.

Integration

It’s not unusual for customers to tell us that they use a third party website, application or service as a key part of their business process. It would be “incredibly useful” to have that properly “plugged in” or automated within their business. Just call – we can help with that too!

Support and training

We can provide you with any support and training you need for your team. In most cases our customers find the system intuitive enough that they don’t need training. We’ve also put together numerous videos at our video training channel on YouTube so that you can see for yourself how certain things are done.